Privacy Policy

Last updated: December 6, 2025

Transform.pics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our image conversion service.

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (stored securely using industry-standard encryption)

Usage Information

We automatically collect certain information when you use our service:

• Conversion history (formats converted, file sizes, timestamps)
• Device information (browser type, operating system)
• IP address
• Pages visited and features used

Image Data

When you upload images for conversion:

• Images are temporarily stored only for the duration needed to complete the conversion
• Converted images are available for download for a limited time (typically 24 hours)
• We do not permanently store your images unless you explicitly save them to your account
• We do not access, view, or analyze the content of your images

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our image conversion services
• Process your conversions and deliver results
• Send you service-related communications
• Respond to your inquiries and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party services (such as cloud hosting and payment processing) that may access your data solely to perform services on our behalf
• Legal Requirements: We may disclose information if required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• With Your Consent: We may share information when you explicitly authorize us to do so

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls limiting who can access your data
• Secure cloud infrastructure (AWS)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

• Uploaded Images: Automatically deleted within 24 hours of conversion
• Conversion History: Retained for as long as your account is active
• Account Information: Retained until you delete your account
• Usage Logs: Retained for up to 90 days for security and analytics purposes

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Export: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@pugworks.io.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences (such as dark mode)
• Understand how you use our service
• Improve our service based on usage patterns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@pugworks.io
• Website: transform.pics